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Frequently Asked Questions – JCPenney

JCPenney is one of the largest brands in the discount department store sector. James Cash Penney started it over a century ago. Times and trends have changed, but JCPenney remains one of the country’s most famous fashion apparel stores. In this guide, we discuss some common JCPenney FAQs and answers. JCPenney is a company that operates in several different market segments, which makes it difficult to answer specific questions. If you have questions about the company or its various Marketplaces, here are the most frequently asked questions. Some of these questions and answers apply to all JCPenney stores, but some have specific stores that they pertain to.

JCPenney FAQs

Will JCPenney accept exchanges without a receipt?

Returns without a receipt might be eligible for a JCPenney Merchandise Return Voucher at the item’s lowest selling price over the previous 45 days.

How do I cancel a JCPenney order in progress?

Within 30 minutes of placing your order, call customer service to try and have your JCPenney order cancelled on your own.

How many JCPenney stores are closing?

JCPenney is closing 18 stores in these states Alabama, Arizona, Idaho, Illinois, Kansas, Kentucky, Massachusetts, Michigan, Missouri, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, Washington.

Can I use my JCPenney credit card without my card?

If you’re an authorized user and don’t have the card on hand, you should be able to use the JCPenney Credit Card in-store.

How do I return an online order from JCPenney?

Bring your order to a JCPenney store. This is the quickest way to return most items and get a refund or store credit. some exclusions may apply.

How many points can you get at JCPenney?

No matter how much you spend on a qualifying purchase, you are only eligible to receive a maximum of 2,000 Points in a single transaction.

How do you redeem JCPenney points?

Upon reaching 200 points, you will receive a $10 JCPenney Rewards certificate redeemable on eligible JCPenney purchases.

Can I use my JCPenney card anywhere?

The JCPenney Credit Card can be used everywhere Mastercard is accepted, while the JCPenney Store Card is only valid in JCPenney stores and Sephora stores inside JCPenney stores.

Which JCPenney card is better gold or platinum?

Typically, platinum cardholders receive more reward points for every dollar spent than gold cardholders.

What is the annual fee for JCPenney credit card?

There is no annual fee for JCPenney credit card.

Will JCPenney be open on Memorial Day?

JCPenney stores are open with normal hours on Memorial Day.

How do I check my JCPenney rewards?

When you check out, provide the phone number or email address associated with your account to access your rewards or Log into to see your rewards and points balance.

Can you double the coupons at JCPenney?

It is possible to stack coupons at JCPenney, a savings strategy that involves using multiple coupons at once.

What is 1 bonus reward at JCPenney?

If you use a JCPenney Credit Card that is active and in good standing to make the qualifying purchase at one of their stores or online at, you will receive 1 JCPenney Rewards point for every $1 spent.

Does JCPenny ship to Canada?

No, JCPenney does not ship to Canada.


We hope you enjoyed our blog about JCPenney FAQs. We hope you can use the information we shared to answer any questions you may have about this popular retailer. If you have any further questions, please contact us anytime. Thank you for reading; we are always excited when one of our posts can provide helpful information on a topic like this!