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Questions and Answers about Roche Bros. Supermarkets

Roche Bros is a family-owned and operated grocery store chain with locations throughout Massachusetts and Rhode Island. We’re proud to offer our customers a wide variety of fresh, local, and organic products, as well as a commitment to customer service that is second to none. We know that there are a lot of questions that our customers may have about our store, so we’ve compiled a list of the most Roche Bros FAQs to help you get the information you need. If you have any other questions, or if you need help finding something in our store, please don’t hesitate to ask one of our friendly associates. Thank you for shopping at Roche Bros!

About Roche Bros.

Roche Bros. is a New England-based grocery chain serving the Boston area since 1892. The company’s success is primarily because they have always tried to meet the needs of their customers by providing the products they ask for and quality service. Roche Bros. is a family-owned and operated company and has been a part of the New England community for over 120 years. The Roche family has always been integral to the New England community. Roche Bros. has been a part of the New England community for over 120 years. Roche Bros. has always been a family-owned and operated company. Roche Bros. is family owned and operated.

Roche Bros FAQs

How many stores does Roche Brothers have?

Roche Bros. is a family-owned business that employs more than 4,800 associates in three grocery stores—Roche Bros., Sudbury Farms and Brothers Marketplace. The company offers the highest quality meat, seafood and produce, full-service catering, home delivery, and more.

Do Roche Bros accept coupons?

Yes, Roche Bros accepts all valid manufacturer’s coupons, and doubles coupons with a face value of 99¢ or less. When your groceries are delivered, give your coupons to your driver. Upon verification, the coupons will be credited towards your next online order.

What are Roche Bros delivery, pick-up & call-in fees?

Roche Bros. delivery fee is $3.00 per order, and their pick-up fee is $6.95 per order. The call-in fee is an additional $5.00 per order. There is no minimum or maximum purchase amount.

What if the delivery driver does not come?

Please call their Customer Service number at 781-694-5280 during helpdesk hours from 8:30 am – 5:00 pm or email at if you have questions or concerns about your order. If your order does not arrive after helpdesk closes, please contact your nearest Roche Bros. delivery store to inquire about a replacement or refund.

Can I order catering at Roche Bros.?

You can order catering online at, or call us directly at 877-291-4564.

What time does Roche Bros open?

Roche bros usually opens by 7AM on Monday-Saturday and Sunday 8AM, the timings may differ based on some events and special occasions.

What time does Roche Bros close?

Roche bros usually closes by 10PM on Monday-Saturday and Sunday 9PM, the timings may differ on some special events.

Where is the nearest Roche Bros store?

The nearest Roche brothers locations can be found by clicking on and enter your zip code, state, or city.

How do I reach a customer service representative and what are the hours?

Please feel free to call Roche Bros Helpdesk at 781-694-5280. Their Helpdesk is open 7 days a week from 8:30 am – 5:00 pm, or email at If you have any questions or concerns, their customer service representatives are happy to assist you in any way they can.


We hope you find this information helpful and that you are able to find the answers to all of your questions. If you have any questions that are not answered here, please feel free to contact us. We will be more than happy to help you with anything that you need. We look forward to hearing from you and hope that you enjoy browsing through our website.